Privacy policy

Last updated: 28 July 2026

Probiotics.info respects your privacy and is committed to handling personal data in a transparent and responsible way.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how long we keep it, who may receive it, and what rights you may have.

This policy applies to the Probiotics.info website, account features, research tools, subscriptions, contact forms, and related services.

  1. Who is responsible for your data?

The data controller for Probiotics.info is:

Fascina, Educational Enterprise
Haringbuisdijk
Amsterdam
The Netherlands

Email:
[email protected]

For privacy-related questions, requests, or concerns, you can contact us at:

[email protected]

  1. What personal data may we collect?

Depending on how you use Probiotics.info, we may collect information such as:

Name
Email address
Account information
Subscription status
Billing-related information
Messages you send to us
Support requests
Research queries
Usage data
IP address
Browser and device information
Cookie identifiers
Affiliate click information
Technical logs
Security-related information

We do not necessarily collect all of these categories from every user.

  1. Account information

If you create an account, we may process information needed to create, maintain, and secure that account.

This may include:

Name
Email address
Username or account identifier
Subscription level
Account creation date
Usage limits
Login-related information

Passwords should be stored securely using appropriate technical safeguards and should not be accessible to us in plain text.

  1. Subscription and payment information

Paid plans may be processed through third-party payment providers such as Stripe.

We may receive information such as:

Payment status
Subscription status
Plan selected
Billing period
Transaction identifier
Customer identifier
Renewal status

Payment providers may process additional information, such as payment card details, directly under their own privacy policies.

Probiotics.info does not need to store full payment card details when payment processing is handled by an external payment provider.

  1. Research queries and generated reports

When you use research tools on Probiotics.info, we may process the queries you submit and related outputs.

This may include:

Search questions
Research prompts
Generated reports
Entity selections
Relevant scientific references
Usage counts

These data may be used to provide the requested service, maintain account history where applicable, improve system reliability, prevent abuse, and troubleshoot errors.

Users should avoid entering unnecessary sensitive personal information into research queries.

  1. Contact forms and communications

If you contact us, we may process the information contained in your message.

This may include:

Name
Email address
Message content
Attachments
Technical information associated with the communication

We use this information to respond to questions, support requests, correction notices, business enquiries, or other communications.

  1. Usage and technical data

When you visit Probiotics.info, technical information may be processed automatically.

This may include:

IP address
Browser type
Device type
Operating system
Referring page
Pages visited
Date and time of access
Approximate location derived from IP address
Technical error logs
Security events

This information may be used for website operation, analytics, performance monitoring, security, and abuse prevention.

  1. Cookies and similar technologies

Probiotics.info may use cookies and similar technologies.

These may include:

Strictly necessary cookies
Login and authentication cookies
Preference cookies
Analytics cookies
Security cookies
Payment-related cookies
Affiliate tracking cookies

Where consent is legally required, non-essential cookies should only be used after appropriate consent has been obtained.

For more information, please see our Cookie Policy.

  1. Affiliate tracking

Some external product links may contain affiliate tracking information.

When you follow an affiliate link, the relevant retailer, marketplace, or affiliate network may process information to determine whether a purchase resulted from that referral.

This may involve:

Click identifiers
Cookies
Referral information
Device information
Transaction attribution data

The relevant third party may process this information under its own privacy policy.

  1. Why we process personal data

We may process personal data for purposes including:

Providing the website and its features
Creating and maintaining accounts
Providing research tools
Managing subscriptions
Processing payments
Providing customer support
Responding to messages
Maintaining security
Preventing fraud and abuse
Troubleshooting technical problems
Measuring website performance
Improving the service
Maintaining legal and accounting records
Managing affiliate relationships
Complying with legal obligations

  1. Legal bases for processing

Where the General Data Protection Regulation or similar law applies, we may rely on different legal bases depending on the activity.

These may include:

Performance of a contract

For example, where processing is necessary to provide a paid subscription or account service you requested.

Legitimate interests

For example, maintaining website security, preventing abuse, improving technical reliability, or operating the service efficiently where those interests are not overridden by your rights.

Consent

For example, where consent is required for certain cookies, marketing communications, or optional tracking.

Legal obligation

Where processing is necessary to comply with tax, accounting, regulatory, or other legal requirements.

  1. Sensitive personal data

Probiotics.info is a health-related research website, and users may sometimes enter information related to health.

Health data can receive special protection under data protection law.

You should not submit identifiable health information about yourself or another person unless it is necessary and appropriate to do so.

Research tools are intended primarily for scientific and informational queries, not for storing personal medical records.

Where sensitive personal data is processed, additional legal requirements may apply.

  1. Artificial intelligence and automated processing

Probiotics.info may use automated systems and artificial intelligence to process research queries and scientific information.

Depending on the feature used, information you submit may be processed by third-party technology providers.

We aim to minimise the personal information sent to external services where possible.

Users should avoid including names, contact details, medical records, or other unnecessary identifiable information in prompts or research queries.

  1. Third-party service providers

We may use third-party providers to operate parts of Probiotics.info.

These may include providers for:

Web hosting
Cloud infrastructure
Payment processing
Email delivery
Analytics
Security
Artificial intelligence services
Affiliate tracking
Technical monitoring
Backup services

These providers may process personal data on our behalf or, in some circumstances, as independent controllers.

We aim to use providers that offer appropriate privacy and security protections.

  1. International data transfers

Some service providers may process data outside your country or outside the European Economic Area.

Where legally required, appropriate safeguards should be used for international transfers.

These may include:

Adequacy decisions
Standard contractual clauses
Other legally recognised transfer mechanisms

The exact mechanism may depend on the provider and location involved.

  1. How long do we keep personal data?

We aim to retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary.

For example:

Account data may be retained while an account remains active.

Subscription and transaction records may be retained where required for accounting, tax, dispute resolution, or legal obligations.

Support communications may be retained for a reasonable period to resolve issues and maintain records.

Technical logs may be retained for security and troubleshooting purposes.

Research history may be retained according to the functionality of the account or service.

Data may be retained longer where required by law or necessary to establish, exercise, or defend legal claims.

  1. Data security

We take reasonable technical and organisational measures intended to protect personal data.

These may include:

Access controls
Authentication
Encryption where appropriate
Secure hosting
Software updates
Backups
Logging
Abuse prevention
Restricted administrative access

No internet-based system can guarantee absolute security.

  1. Sharing personal data

We do not sell personal data as a database of user information.

Personal data may be shared where necessary with:

Hosting providers
Payment processors
Email providers
Analytics providers
Security providers
AI technology providers
Professional advisers
Authorities where legally required
Other processors necessary to operate the service

Data should only be shared to the extent reasonably necessary for the relevant purpose.

  1. Advertising and affiliate partners

Probiotics.info may use affiliate relationships or commercial partnerships.

Affiliate partners may receive referral information when you click a tracked link.

We do not provide advertisers or affiliate partners with private research queries merely because they participate in an affiliate programme.

  1. Email communications

We may send service-related emails where necessary to operate your account.

These may include:

Account notifications
Payment confirmations
Subscription information
Security messages
Service updates
Support responses

Marketing emails, where used, should be sent only where legally permitted.

Where required, users should be able to unsubscribe from marketing communications.

  1. Your rights

Depending on where you live, you may have rights concerning your personal data.

Under the GDPR, these may include the right to:

Access your personal data
Correct inaccurate personal data
Request deletion
Restrict processing
Object to certain processing
Receive certain data in a portable format
Withdraw consent
Complain to a supervisory authority

These rights are subject to legal conditions and exceptions.

  1. Right of access

You may request information about whether we process your personal data and, where applicable, request access to that data.

We may need to verify your identity before fulfilling a request.

  1. Correction

If personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.

  1. Deletion

You may request deletion of personal data in circumstances where applicable law gives you that right.

Some data may need to be retained despite a deletion request, for example where retention is required by law or necessary for legal claims.

  1. Restriction and objection

You may have the right to request restriction of processing in certain circumstances.

You may also have the right to object to processing based on legitimate interests.

  1. Data portability

Where applicable, you may have the right to receive certain personal data you provided in a structured, commonly used, machine-readable format.

  1. Withdrawal of consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

  1. Complaints

If you have concerns about how we process personal data, please contact us first so that we can investigate.

You can contact us at:

[email protected]

Where the GDPR applies, you may also have the right to lodge a complaint with the relevant data protection authority.

For users in the Netherlands, this may include the Dutch Data Protection Authority, Autoriteit Persoonsgegevens.

  1. Children’s privacy

Probiotics.info is not intended to collect unnecessary personal information from children.

Where account registration, subscriptions, or other features involve minors, additional legal requirements may apply.

Users should not submit personal data about children unless they are legally entitled to do so.

  1. External links

Probiotics.info contains links to external websites.

We are not responsible for the privacy practices of those websites.

External sites may use their own cookies, analytics, tracking technologies, and data processing systems.

Users should review the privacy policy of the relevant third party.

  1. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, providers, or legal obligations change.

The current version should be published on this page together with the date of the latest update.

Material changes may be communicated through the website or other appropriate means.

  1. Contact

For questions about this Privacy Policy or the processing of personal data, contact:

Fascina, Educational Enterprise
Haringbuisdijk
Amsterdam
The Netherlands

Email:
[email protected]

Related pages

Cookie Policy
Terms of Use
Medical Disclaimer
Affiliate Disclosure
Methodology
Subscription Terms